Dear {realtorName},

We hope this email finds you well. We are writing to inform you about an unfortunate incident that occurred with our email server, resulting in an interruption of service. We deeply apologize for any inconvenience this may have caused you.

During the past entire week, our email server experienced unexpected technical difficulties, leading to temporary unavailability and disruptions in our email communication channels. Regrettably, this may have resulted in missed emails, delayed responses, or incomplete correspondence. We sincerely apologize for any inconvenience or frustration this may have caused, and we appreciate your patience during this challenging time.

We want to assure you that our technical team has been working tirelessly to address the issue promptly. We have successfully restored our email server to full functionality, and you can now expect normal email services. We have taken steps to prevent similar incidents from occurring in the future, implementing robust measures to enhance the stability and reliability of our email system.

If you sent any emails to us during the downtime and have not yet received a response, we kindly request that you resend your message to ensure that we receive it promptly. We value your business and want to ensure that all your questions, concerns, and queries are addressed in a timely manner. Our dedicated team is ready and eager to assist you with any issues you may have encountered or any inquiries you need assistance with.

Please feel free to contact us at support@mvsol.ca if you have any questions or require further assistance. Our team is committed to providing you with exceptional service and support, and we are grateful for your understanding and continued patronage.

Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding and patience throughout this matter. We remain dedicated to maintaining the highest standards of service and will continue to work hard to meet your expectations.

Thank you for your understanding and cooperation.

Kind regards,

Support 
MVSol Smart Realtor Inc.